The Buyer should verify the Product upon its receipt.
1. Return of Product with Cause (Defect)
The buyer shall be permitted to return/replace a product with manufacturing defects/ tampered packaging provided the buyer informs about the same within 7 days from the date of delivery by getting in touch with the customer care service team on the e-mail id firstname.lastname@example.org along with the invoice, product images and product label.
In case the packaging has been tampered, it is recommended that the product is not opened and should be returned in the same condition.
In case a product is delivered in the wrong quantity, colour, model, and/or size or when the Product is significantly different from the description given on the website, the buyer can return the product within 7 days from the date of the delivery of such a product.
The company reserves the right to refuse any request claim if it doesn’t fulfil the terms and conditions.
Failure to send the required images may result in the cancelation of said return request.
2. Return of Standard Size Mattress without Cause (10 Nights Trial Policy)
Return of mattresses (except custom) will be done as per the 10-night trial policy. Livpure does not offer returns without any cause on any Bedding, Home & Living products delivered to the buyer.
A trial based return would incur a fixed reverse pickup fee of Rs. 1000 per returned item. In case of a Manufacturing / product defect there will be no reverse pickup fee
If a buyer cancels a custom-ordered mattress at any time, no refund will be initiated. A refund is only valid if there is a defect after delivery ( please see warranty details for the same)
The Product will not be allowed to be returned if the product ID/serial no. is tampered with and/or when the original packaging of the product is not available.
A refund will be made to the Buyer once the return is reviewed by Livpure Smart Homes Pvt Ltd and this typically takes 14 days from the date of acceptance of Return.
If you ultimately decide the mattress is not right for you, within the first 10 nights from the date of delivery, we will do our best to ensure that the return process is as hassle-free as possible.
Please note the Exclusions to Trial Policy under "what is the return policy for 10 nights trial mattresses"
The refund will be processed by Livpure Smart Homes Pvt Ltd. within 10(Ten) to 14(Fourteen) working days once the product reaches our warehouse and it passes through a quality check.
Refunds will not be processed for any custom order cancelation.
The final decision on the refund will be made by Livpure Smart Homes Pvt Ltd.
In case any freebies are provided with the order the refund will be processed after deducting the freebies cost.