Sales Return Policy

The Buyer should verify the Product upon its receipt.

Return of Product with Cause

The Buyer shall be permitted to return a Product with manufacturing defects/ tempered packaging provided the Buyer informs about the same within 7(Seven) days of delivery by getting in touch with the Customer Care service team on their e-mail id care@livpuresleep.com . In case the packaging is tampered, then it is recommended that the same is not opened and should be returned in the same condition.

Return of Product without Cause

In case a Product is delivered in the wrong quantity, colour, model and/or size or when the Product is significantly different from the description given on the Website, an endeavour shall be made to help the Buyer affect a return within 7(Seven) days of the delivery of such a Product.

The Product shall not be allowed to be returned if the Product ID/Serial No. is tampered and/or when the original packaging of the product is not available.

Refund will be made to the Buyer once the return is accepted by Livpure Smart Homes Pvt Ltd. For pre-paid orders, the refund will be processed within 7(Seven) to 10(Ten) working days. For Cash-on-Delivery orders the refund shall be processed within 10(Ten) to 12(Twelve) working days.

Livpure Cookies Policy

Livpure will collect and use your personal data for making your product booking and for providing the services you request. During this process, we may record your preferences as well as the information about any issues you encountered during your product. Our only objective of doing this is to better meet and exceed your needs during subsequent purchasing.
We may disclose your information to our service providers for analytical purposes so that we can better improvise your buying experience and our website facilities. Livpure has agreements to ensure confidentiality of all such information shared with service providers we work with for this purpose.
Your personal data is kept secure. Only authorized employees, business partners, clients, contractors and other third-party providers (who have agreed to keep information secure and confidential) have access to this information.
Livpure shall retain personal data only as long as necessary for the fulfilment of the stated purposes and should be disposed thereafter. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Please tick the boxes for your consent to the use of following personal data:

KYC
Product enhancement market feedback
Cookie policies
Customer experience
Support and shipping related services

All the information you give is voluntary. You have the legal right to apply for a copy of the information we hold on you and correct any inaccuracies as well as object to its use.
You may review, update, correct or delete your personal data by e-mailing us at customercare@livpure.com. You may at any time also, contact our Data Protection Officer directly with questions and suggestions concerning data protection by e-mailing us at grievance.officer@sar-group.com
For a full description on how we process and keep safe your personal data, please see our Privacy Policy at: Privacy Policy

Livpure Cookies Policy

Please tick the boxes for your consent to the use of following personal data:

KYC
Product enhancement market feedback
Cookie policies
Customer experience
Support and shipping related services

Happy

Ordered Livpure Glitz UV+UF filter by calling the number given on the product site. On the website, the product was shown as 'Sold Out' but the customer care executive was able to add to the stock and guided me through the purchase process. Apart from the tracking number provided, there were no updates for a few days, and then suddenly there was an update that the delivery would be made next day. The delivery got delayed by a day as I was not available on site, but I did not have to do any follow-up. The installation request was triggered automatically, I did not have to do anything. Again, the installation was delayed due to my unavailability, but again I did not have to do any follow-up. The system seems to have automatically escalated the delay until the installation was completed. I have used the same filter earlier. The only one negative comment I have is that the tap tends to get cut very easily, but otherwise the filter has been trouble-free.

Good

I installed it on last week of Dec 2023. Installation was quick and supportive from Livepure team. Untill now, it is working fine. I will update my review after few months based on my experience. It will be unjust to give any review without using for a significant period.

bolt

superb machine and services

EXCELLENT MATTERS

I GET RELIEF FROM BACK PAIN, VERY COMFORT FEEL, REALLY ITS GOOD MATTERS, THANKS LIVPURE..

Pillow performance

Very excellent product earlier i had neck problem now after using it pain subsided

Thank you for your valuable review. We are glad that you are loving our product. We would love to serve you again! Keep snoozing with us.

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Product Return Policy

The Buyer should verify the Product upon its receipt.

Return of Product with Cause

Return of Product without Cause

Livpure Cookies Policy

Let customers speak for us

Livpure Cookies Policy