• The standard warranty shall be applicable for the first year, as mentioned in user manual.
• Replacement of sediment and pre-carbon filters shall be provided free of cost in the event of failure within two years or up to 14,000 litres of water usage, whichever is earlier.
• All other spare parts, excluding sediment and pre-carbon filters, shall be charged at prevailing rate from the commencement of the second year onwards.
• Any service visits from the second year shall subject to a special discounted rate of ₹300 per visit.
•The recommended TDS of input source water should be < 1500 ppm.
• Installation must be carried out by authorised service partners and in accordance with the procedures specified in the user manual.
• All service requests must be submitted solely through the customer’s Registered Mobile Number (RMN) or Consumer App.
Livpure will collect and use your personal data for making your product booking and for providing the
services you request. During this process, we may record your preferences as well as the information about
any issues you encountered during your product. Our only objective of doing this is to better meet and
exceed your needs during subsequent purchasing.
We may disclose your information to our service providers for analytical purposes so that we can better
improvise your buying experience and our website facilities. Livpure has agreements to ensure
confidentiality of all such information shared with service providers we work with for this purpose.
Your personal data is kept secure. Only authorized employees, business partners, clients, contractors and
other third-party providers (who have agreed to keep information secure and confidential) have access to
this information.
Livpure shall retain personal data only as long as necessary for the fulfilment of the stated purposes and
should be disposed thereafter. We will retain your information for as long as your account is active or as
needed to provide you services. We will retain and use your information as necessary to comply with our
legal obligations, resolve disputes, and enforce our agreements.
Please tick the boxes for your consent to the use of following personal data:
All the information you give is voluntary. You have the legal right to apply for a copy of the information
we hold on you and correct any inaccuracies as well as object to its use.
You may review, update, correct or delete your personal data by e-mailing us at customercare@livpure.com.
You may at any time also, contact our Data Protection Officer directly with questions and suggestions
concerning data protection by e-mailing us at grievance.officer@sar-group.com
For a full description on how we process and keep safe your personal data, please see our Privacy Policy
at: Privacy Policy
