Buying Livpure Product

How do I order Livpure product ?

The customers can buy Livpure product online on 'www.livpure.com'.+

Can I place an order through my mobile device ?

Yes. The portal 'www.livpure.com' cab be accessed with mobile device. The customer can place order through mobile also.+

Can I place an order on phone call ?

Yes. The customer can call directly to the Customer support number for Livpure RO Installation & Service 1800 419 9399 and request for an order.+

How to order if my PIN code is not showing serviceable ?

In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399 or mail us. The Livpure team will suggest nearest dealer location.+

How will I get order confirmation ?

On receipt of the authorized order, the customer will receive SMS / Email confirmation of the order.

Shipping and Delivery

Would i be notified before delivery?

Yes. The customer will get call / sms from the call center / courier party before the delivery+

Do Livpure provide delivery service to my home ?

Yes. All orders placed on www.livpure.com will be delivered at the address mentioned while placing the order.+

What is the estimated time for delivery ?

All orders are shipped within 2-3 working days. The delivery make take 2-3 working days depending upon delivery location.+

Can I change delivery address after placing the order?

Yes. Customer can change delivery address before the order gets shipped.+

What is the shipping charges I have to pay ?

There are no shipping charges applied at present.+

How do I connect in case my order didn’t deliver?

In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399 or mail us. The Livpure team will suggest next course of action.+

How do I return a product ordered from Livpure Website?

In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399 or mail us. The Livpure team will suggest next course of action.

Installation

How will I get my water purifier installed?

Once your product is delivered, a Livpure water purifier installation agent from your area will connect with you within 24 hours. He will install the water purifier post confirming a suitable time to visit your place. Basic plumbing work to install the RO will be done by the service agent. Other plumbing work will not be covered and will be done as per the requirement with additional costs.+

What are the requirements for getting the water purifier installed?

The water pressure at your house should be good enough to use for the water purifier. If the pressure is not enough, a pressure pump will be provided to the customer at an additional cost of Rs. 3000.+

What is the TDS Level required for installation of a water purifier?

If you have bought a Platino+ Copper Water Purifier, the TDS Levels should be below 2000, while TDS level should be below 1500 for other water purifiers. If the TDS is higher than this, extra pre-filter will be provided to the customer at an added cost of approximately Rs.1500.

Product Inquiry/Demo

How do I inquire about Livpure products?

Customers can inquire about Livpure products on the portal 'Livpure.in' or directly get in touch with the call center, or mail us. Also, there is an option of Home Demo. Customers can register online for the free demo.+

What is a demo?

Sales Representative will fix an appointment with the customer as per the convenience of the customer. On Appointment date and time Sales Representative will visit the customer, conduct a water / air test , and suggest a suitable product to the customer.+

Is there any charge for the demo?

There is no charge for demo. It is a free of cost service.

Why do I need a demo?

Demo will help the customer to select the right water / air purifier based on requirements / quality of water / air.+

How can I apply for a demo?

Customer can submit demo request on the website: www.livpure.com or call our Customer support number 1800 419 9399 for the demo.

Payment Process

Can I pay through online banking / Credit - Debit card / Cash on delivery ?

You can pay through online banking/credit or debit cards and UPI. Cash on delivery is not applicable at the moment however you can contact our sales centre at +91 76693 66875 and make a partial payment. Remaining amount can be paid through COD during delivery.+

Will I get payment confirmation of Prepaid order?

No. The customer will not get any confirmation from Livpure website. However, customers can follow their bank confirmation.+

Is EMI option available for payment ?

Yes. At present EMI option is avaible thorugh selected Credit / Debit Cards. Customers can choose Prepaid option while checkout and select EMI on Payment Gateway page.+

I don’t have Credit - Debit Card. Can I still buy on EMI ?

In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399 or mail us. The Livpure team will suggest next course of action.+

How and when I will get my refund?

Generally refunds is process between 7-10 working days for prepaid orders and 10-12 days for COD orders.+

How will I get my refund confirmation ?

No. The customer will not get any confirmation from Livpure website. However, customers can follow their bank confirmation.

Promotions/ Discounts & Offers

What is discount coupon / discount voucher ?

Discount coupon / voucher is a code of fixed amount or % of order amount. Customer will get stated discount while checkout by using this code.

What is gift coupon / gift voucher ?

Gift coupon / gift voucher is a code of fixed amount. Customer can use this coupon / voucher as payment mode.+

How will get to know about ongoing offers and promotions?

Customer can get in touch with us on Facebook, Twitter, G+ to know about offers. Livpure will send periodic mailers for offers.+

What do I do in case my promo code doesn't applied?

In such cases, customer can call the Customer support number for Livpure RO Installation & Service 1800 419 9399, 1860-180-3333 or mail us. The Livpure team will suggest next course of action.+

Would i be notified before delivery?

Yes. The customer will get call / sms from the call center / courier party before the delivery+

Do Livpure provide delivery service to my home?

Yes. All orders placed on www.livpure.com will be delivered at the address mentioned while placing the order.+

Can I change delivery address after placing the order?

Yes. Customer can change delivery address before the order gets shipped.+

What is the shipping charges I have to pay ?

There are no shipping charges applied at present.

Water Purifier

Why I need a water purifier ?

Dissolved Impurities such as Pesticides, Rust, Heavy Metals, Arsenic, and Fluoride etc. are harmful for Human Body. They also spoil the taste of water. The water becomes healthy as well as tasty when these dissolved impurities are reduced from water by using the right water purifier.+

Is boiled water really safe to drink ?

Boiling kills bacteria and viruses but does not remove harmful dissolved impurities such as Pesticides, Rust, Heavy Metals, Arsenic, Fluoride etc. Boiling water only helps you remove the physical impurities that are present in water. Presence of such impurities in water may cause serious diseases such as cholera, hepatitis A & B, jaundice, typhoid and even cancer.+

What types of water purifiers are available ?

The most commonly used methods of purification are (A) Ultra Violet Based Technology (B) Reverse Osmosis Technology (C) Resin Based like Chlorine, Bromine and Iodine. (D) Traditional Methods like Filtration by Cloth, Boiling and Alum etc.+

How does a water purifier work ?

Water contains physical, chemical and micro-biological impurities which is adsorbed & arrested depending on the type of impurities. Hence the water after passing through the purification stages which is between 5-8 stages in case of RO purifier, is pure & safe drinking water.+

Which water purifier is suitable for me?

It is necessary that you need to get your water tested to find out what water condition you are faced with, before you buy a purifier. Based on the results you can pick a purifier that is equipped with the right technology to treat your water.+

What kind of water impurities are removed in RO water purifier ?

Dissolved Impurities such as Pesticides, Rust, Heavy Metals, Arsenic, and Fluoride etc. are harmful for Human Body. They also spoil the taste of water. The water becomes healthy as well as tasty when these dissolved impurities are reduced from water by using RO water purifier.+

Can RO water purifier work without electricity ?

No. All Livpure RO Waterpurifiers run on electicity. However, water can be dispensed manually in case of power cut.+

How long can the water in Livpure RO be used for drinking?

You can use the purified water for up to 48 hrs. Beyond 48 hours we advise you to discard that water, refill and consume.+

How long can the purifier provide pure drinking water ?

With regular servicing, the purifier can easily provide pure drinking water for more than 5 years.+

How frequently RO water purifier needs servicing ?

Is using RO water purifer more expensive than using packaged drinking water?+

How much electricity is consumed by Livpure RO Waterpurifier?

The consumption of electricity in water purifiers is negligible. It has a power consumption of 25 watts. On an average if a family drinks 15 Litres of drinking water per day the electric consumption will be approximately 1.52 units per year. Power consumption may vary slightly for different models.+

Is water from first purification cycle fit to drink?

No. it is recommended to drain the first cycle of water that is filled in the storage tank when the new Livpure RO is installed, and also whenever cartridges are changed.+

What should I do with rejected water?

The rejected water can be used for household purposes like washing utensils, watering plants, mopping, cleaning, etc.+

What is the power consumption of Livpure RO water purifiers?

The consumption of electricity in water purifiers is negligible. It has a power consumption of 25 watts. On an average if a family drinks 15 Litres of drinking water per day the electric consumption will be approximately 1.52 units per year. Power consumption may vary slightly for different models.

For Mattress and Sleep Accessories :

What all products do you offer?

We have multiple products like mattresses, pillows, bed sheets, towel, comforter and many more accessories to for your beddings.+

What are the different layers in your mattress?

Our mattress comes in 2 layers:

High density support foam:This is the firmer of the 2 layers and forms the lower layer of the mattress. 

Cool gel memory foam:This is the upper layer which retains its original shape and also is temperature regulated to guarantee a cool comfortable sleep in warm weather.

Our Regal mattress also has a latex layer, a product naturally derived from the rubber tree and has a good bouncy effect. In combination with the memory foam, latex can offer the perfect combination of support and comfort.

In addition, our mattress comes in an anti-slip base which helps in keeping the mattress stable and avoid skidding off the surface. It also comes with a removable and washable cover.

What is the foam density of your mattress?

The memory foam in OrthoX Basic version has a density of 45D. On the other hand, the advanced variant of OrthoX and both Basic and Advance variants of Regal Mattress have a density of 60D.+

Is your mattress safe and/or produced in a safe way? Is your mattress certified by any international agency?

We use internationally certified material in our mattresses. They are produced in a completely safe process and are made without any harmful or dangerous chemicals such as ozone depleters, mercury, lead and other heavy metals, formaldehyde etc. Further, the textiles used in our mattress are OEKO-TEX certified. We can send you a PDF with more details around the certification and what all it ensures.+

How much does the mattress weigh?

Our mattresses are available in single, twin, queen and king sizes. In all, we have about 20 variants. Please visithttps://livpure.com/collections/mattress for more details.+

What size is your mattress available in?

The weight of the mattress depends on the dimensions and the thickness chosen, and can vary anywhere between 10 and 30 kilograms. We can send you a PDF with the exact weight of each mattress or if you want to know the weight of a specific sized mattress, please tell us the dimensions.+

Can you create a custom size for me?

Yes, of course! Tell us your requirements and we can provide you with a mattress custom to your bed size! However, please note that once we custom cut a mattress, you cannot return it.+

Do you have any showrooms where I can go see the mattress?

You can visit 3 by 3 art and design Bazaar store in Pune+

What kind of a base or frame do you recommend having?

Just as we look to support you with the most comfortable and innovative layers of foam technology, it is equally as important that you select a base or frame to ensure the optimal level of structure and support. We suggest the following options under your Livpure Smart mattress:

- Firm platform base / flat base

- Slatted base with unyielding slats thick enough to support the mattress

- Traditional box spring with a bunk board (or piece of plywood) on top of box spring (under mattress)

You can also enjoy the mattress on the floor! When selecting a foundation for your mattress, firmer and flatter is always better.

How can I clean the mattress?

It’s easy! Our mattress comes with a cover that is removable and fully washable - either in machine or by hand. Depending on usage, we recommend you wash once every 2-3 weeks. Please note that the foam does not need to be washed+

How can I clean the mattress?

It’s easy! Our mattress comes with a cover that is removable and fully washable - either in machine or by hand. Depending on usage, we recommend you wash once every 2-3 weeks. Please note that the foam does not need to be washed+

How to measure mattress thickness and dimensions accurately?

Measure the mattress dimensions in five simple steps.

- Place the mattress on the bed.

- Put two sticks parallel to each other on top and the bottom of the mattress.

- Get the thickness of the mattress by measuring the distance between the two sticks.

- Mesure the length of the mattress from the head to foot.

- Measure the breadth from side to side to know the width of the mattress.

How to measure pillow thickness and dimensions accurately?

Measure pillow dimensions in five simple steps:

- Put the pillow on a flat surface.

- Place a stick/ruler perpendicular on top of the pillow.

- Measure the length from the surface to the edge of the stick/ruler.

- Measure the length of the pillow from top to bottom along its edges.

- Measure the width of the pillow from end to end along its edges.

Trial and warranty

What all damages are covered in mattress 10-year warranty?

All our mattresses are designed for high performance and come with a 10-year warranty, including the custom sized mattresses. Our mattresses do not have any moving parts, the two major components are the foam and the fabric. The warranty covers any issues with the foam - i.e. sinking, pitting, sagging or any pre-existing defect that is not customer caused. If you notice any visible sagging of more than 1-inch, please send us pictures and we will proceed with the replacement of your mattress. Please note 10-year warranty is valid only on mattresses.Please check our FAQ section for warranty on other products.

Sleeping

What if the mattress is still too hard or too soft after 30 days?

If the mattress is still too soft or too hard for you, there are a couple of things you can try.

- Some people just like firm or very soft mattresses. You can buy a mattress topper that's either very firm or soft (based on your preference) and place it on your mattress. Please email us atcare@livpuresleep.comand we can guide you on that.

- You can flip the mattress upside down. The base of the mattress is made of High Density foam and it might suit your body more than the memory foam. Don't forget to take off the cover and turn it upside down too so that you sleep on the striped / top side of the cover.

Miscellaneous

How to unpack the mattress?

Step 1: Lay the box on its side next to your bed frame.

Step 2: Place the rolled up mattress on your bed frame and remove outer plastic cover.

Step 3: Unfold the mattress and use the provided cutting tool to carefully remove the inner plastic cover.

Step 4: Watch in amazement as your mattress magically expands!

Step 5: Lie down, and sleep away your trouble

Shipping and Delivery

Can I change my shipping address?

Depending on when your order is processed you can contact care@livpuresleep.com to update shipping information. We offer free standard shipping which takes approximately 4-6 days from the date the order is processed. Your best night sleep will be here before you know it.

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What are your shipping charges?

Standard shipping is FREE! We offer free standard shipping which takes approximately 4-6 days from the date the order is processed.+

Where can I track the order?

Deliveries are handled by one of our many partners. In order to track delivery, go to our delivery partner website and get the updates with your tracking ID.+

Where can I get the tracking ID?

Your tracking number will be emailed to you as part of your purchase order receipt. If you did not receive your tracking number or cannot find it, please contactcare@livpuresleep.comand we will help you out.

Returns

How long does it take to get the refund?

After we receive your returned mattress, we will check it for damages. If mattress is in good condition, we will refund the entire amount. The entire process to return the mattress and get a refund will take anywhere between 2-3 weeks after the return process is approved.+

How do I return the mattress?

Simply contact care@livpuresleep.com and provide us with your account or purchase information. If you decide that you want to return your mattress we will send a courier to pick it up from your home. Your original form of payment will be refunded 100%. No hard feelings. We still wish you the best of dreams!

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Do I have to pack the mattress in the original box to return?

Simply contact No. Even though our box is incredibly well designed and very cool if you decide that you want to return your mattress we will send a courier to pick it up from your home at which time we will donate the mattress to one of our amazing local charity affiliates. Your original form of payment will be refunded 100%.

Payment

What all payment methods do you accept?

Simply contact We accept all major credit and debit cards, UPI and cash on delivery. Cash on delivery accepted for all orders under Rs. 5,000.+

Is there an additional discount if I use a particular method?

Simply contact Unfortunately, at the moment we are not offering any additional discounts on any payment method.+

Do you offer cash on delivery?

Simply contact Yes, we do! We provide COD option during payment for orders under Rs. 5,000. After you reach the payment page, just select COD. Once you place the order, we will email or call back to confirm the order. Please note that we use FedEx and BlueDart as our delivery partners and there are certain zip codes where COD option does not work. If your zip code falls in a non-COD zone, we will call back with other payment options such as credit card, debit card, UPI, bank transfer etc.+

Is there an additional discount if I use a particular method?

Simply contact Unfortunately, at the moment we are not offering any additional discounts on any payment method.+

Can I club multiple coupons/discount codes?

Simply contact If you have multiple discount coupons, the coupon of the highest value can be used. But coupons cannot be combined to avail a higher discount.+

My coupon is not working, can you please help?

Simply contact Coupon codes have expiry dates, so if your coupon is not working, it might have expired or maybe you’re using the incorrect coupon. If this still does not solve your issue, please reach out to us atcare@livpuresleep.com and our customer support team will look into it.+

Is there a bulk discount if I offer multiple pieces

Simply contact This depends on the size of the order. Please reach out to us at care@livpuresleep.com with your exact requirements and we will get back to you with our best quote

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Do you have a referral program?

Simply contact Yes, we do! Refer a friend to buy one of our mattresses, and you will get INR 500 Voucher for all categories, That’s not it! Your friend will also get a 10% discount.

Sezzle

What is Sezzle?

Simply contact Sezzle is a payment solution gateway that gives you the freedom to buy now and pay later - with no interest! When you complete a purchase with Sezzle, Livpure Sleep will process your order just like you paid in full, but you will have only paid a fraction of the cost.+

How does Sezzle work?

Simply contact Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal instalments (typically three), each two weeks apart. No interest or processing fee is charged to you - as long as you pay everything off on time. You only pay for what you ordered! Once you’re ready to check out, select Sezzle as a payment method. If you're a returning shopper, you'll just need to log in. If you're a new shopper, Sezzle walk you step-by-step through creating an account and linking a payment method. After you’re approved and you can complete checkout, Livpure Sleep will ship your products just like we would with any other payment method. You will be notified at checkout what sort of payment plan you’re approved for, including how much is due upfront and when the next payments are due. Sezzle will charge the first instalment amount the day that you place your order, and the rest will be automatically scheduled.+

Who can use Sezzle?

To use Sezzle, you must be 18 years or older* and have a valid phone number based out of India. You will also need to have an email address as well as a payment method ready at checkout – we accept all major credit cards and debit cards from four banks (Canara Bank, Kotak Mahindra Bank, ICICI Bank & Citibank) and you can also link your UPI directly+

How do I sign up for Sezzle?

You can either sign up and get your account set up directly through the Sezzle website, or you can sign up when you checkout at Livpuresleep.com! Either option will walk you through the same signup process.

To get signed up, you will need to have a working phone number based out of India, as well as a payment method (debit/credit card or UPI Id) to link to your account. To sign up,click here.

When do I make my first payment?

Sezzle will collect your first payment when you place the order with the merchant. You're always notified of the amount upfront, which could be as little as 25% of your total order cost.

The remaining payments will be spread out over your repayment schedule - you can always view the dates and amounts by logging into your Sezzle Shopper Dashboard, which you can access by clicking here.

Is Sezzle secure?

Your security is of utmost important to us, which is why Sezzle undergoes quarterly scans and yearly audits to ensure your data is safely stored in our systems - and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1.+

I need to talk to someone. What's your contact info?

For help, contact Sezzle support team online. Also, available from 9:00 a.m. - 9:00 p.m, Monday-Friday.

You can also reach at Support: +91 7277 795 795

NO COST EMI

How it is Zero Interest EMI?

Interest to be charged by the bank will be given as upfront discount on payment page.+

Which bank credit cards can we use for NO COST EMI offer?

No-Cost EMI is available on Axis, and HDFC Credit Cards only+

What is the minimum order to avail No Cost EMI?

The minimum order value to avail the EMI payment option is Rs. 20,000 using Credit cards. Purchase through Sezzle is valid only up to order value of Rs. 15,000.+

What is the tenure of the EMIs?

- For Axis Credit Cards, you can avail of EMI transactions for 3, 6, and 9 months.
- For Kotak Credit Cards, you can avail of EMI transactions for 3 months only.
- For HDFC Credit Cards, you can avail of EMI transactions for 3, 6, and 9 months.
- For ICICI Credit Cards, you can avail of EMI transactions for 3 months only.

How can I avail this offer?

Follow these two simple steps to avail NO COST EMI.

Step 1- Select Razorpay at the checkout
Step 2- Select the NO COST EMI option for your bank.